Ask any seasoned business owner and they will tell you that success in business is not a sprint; it's a marathon. And arguably the most critical factor that will determine whether you win or lose is how well you resound with your customers, capture their ongoing feedback, and then make any appropriate course corrections day-in and day-out to ensure their satisfaction. Implement this process effectively and your customers will not only keep coming back for more, but they will tell all their friends and family about you too. Before you know it, you'll have a thriving business that has more success than you know what to do with. Helping small businesses effectively implement an ongoing customer engagement strategy like this is what we do at our very core. Our easy-to-use technology provides small businesses with the power and resources to operate like a large enterprise in this regard, but without all the complex overhead and expense. Read below to learn more about our solutions that are helping small businesses just like you gain & retain more business everyday.
Research has shown that consumer decisions are now almost completely influenced by "how" a business looks online rather than "where" a business is listed. This means that to win customers and be successful, your business MUST have a significant number of reviews with a very high star rating to boot. Our technology, at its core, was built with this purpose in mind. We have helped helped thousands of businesses increase their reviews by thousands of percentiles within their first 60 days and we guarantee we can do the same for you.
Nearly all online websites and forums (including Google, Facebook, Yelp, Amazon, and more) place a disproportionate amount of influence on a business's online reputation when considering how to rank their listings. Therefore, due to the incredibly effective features we provide to help our clients increase reviews, along with dozens of other strategies we employ, our clients enjoy not only a superb online reputation but also an increase in their rankings and exposure across the board - translating to more calls, walk-ins, and referrals all day long.
Create custom & automatic engagement pathways for each customer based on how they respond (or don't respond) to your requests for reviews, feedback, surveys, and more. Simply setup your campaigns, pick which customer actions you want to trigger one or more follow-up campaigns to be sent, and let our technology take care of the rest for you.
Continually engaging with your existing customer base to keep a pulse on who's happy and who's not can be a daunting task that most small businesses simply do not have the time for let alone the resources to do so effectively. With our technology the hurdles to continually connect with your customers is a thing of the past. Simply use our intuitive features to setup ongoing touchpoints and allow the resulting feedback to guide you down actionable paths to increased customer satisfaction and the highest retention rates of all time.
As a result of the features listed above, your existing customers will become your greatest advocates and coincidentally your most effective means of marketing too. With happier customers and more online five-star reviews coming in every day, referrals from both online and offline sources will be contacting you with greater confidence in your ability to exceed their expectations and will be ten times more likely to buy from you after just a single interaction.
In today's technically-advanced marketplace consumer input can have an enormous impact on the perceived reputation of your business in a matter of seconds. One bad review or negative post about your business can be seen by any one and everyone. Use our technology to protect your reputation by providing your customers with a convenient and controlled pathway for sharing their thoughts with you in a private environment. Plus, monitor your reputation online and be notified about any matters that need your attention before it's too late.
Increase your customer satisfaction by engaging with them on an automated and continual basis to receive meaningful and actionable feedback. Use that feedback to make strategic adjustments and offer increasingly relevant products and services that will have your existing customers coming back time and time again to buy from you.
Given all the websites and devices that your customers prefer to use in their daily lives, it can be challenging to keep up with all the different places and ways that your business can receive messages from your customers. Rather than trying to track them all down, simply let our technology consolidate all of them for you into a simple and convenient command center so that you can stay connected to your customers without spending all day just trying to keep track of them.
Whether your business provides repeat products and services or you just want to send your customers a note at specific times, remembering to connect with your customers at the right moment can be an intensive process. Save time and maximize opportunities for additional business by using our technology to create automated messages and reminders that get sent to your customers based on length of time since last service, birthdates, or other increments of time that can be fully customized by you.
Staying on top of customer sentiment is one of the most effective ways to grow your business and stay relevant in your market place. Use our customizable surveys to connect with your customers and request feedback about what matters most to them. You can also use our surveys in conjunction with reviews to send automated survey requests in response to a specified review response or message.
"I was running a small business and ran into so many overwhelming road blocks. A friend suggested I build up my reviews as thats where people are choosing by reputuation. Best decision ever! "
- Jill Caterson, Amarillo Texas
"I knew I'd be needing some guidance and an overall overhaul if I wanted to make it another ten years. BuzzSocially helped with my reputation scores. Through the excellent tech and reputation management, my business is now thriving!
- Carll, Houston Texas